Privacy Policy

CloudForestx Privacy Policy

What is covered by this Privacy Policy?

We at CloudForestx are committed to ensuring our customer and site vendors’ privacy and security. Hence, in this Privacy Policy, we highlight how we collect and use the information provided to us by our customers in connection with their use of our website and use of our Services.

Page Navigation
  • Personal Information We Collect About You and How We Collect It
  • How We Use Your Personal Information
  • Sharing Your Information
  • Third-Party Use of Cookies and Other Tracking Technologies
  • Keeping Your Information
  • Seeing Advertisements for Online
  • Links to Other Sites
  • Children’s Privacy
  • Additional Information for Certain Jurisdictions
  • Customers in the EU
  • Changes to This Privacy Policy
  • Contact Us

Personal Information We Collect About You and How We Collect It

Details You Directly Provide to Us

CloudForestx collects any detail/information you provide to us concerning our products (the "Services"), including information you provide when you:

  • Create or administer your CloudForestx account;
  • Register for a CloudForestx event or webinar;
  • Communicate with us via phone, email, or otherwise; or
  • Complete a form, questionnaire, support ticket, or other information request form.

The type of information you will provide to us will include:

  • Information about your Cloud service provider account, like the account holder's name, company name, username, access keys, and passwords;
  • You name, email address, physical address, phone number, or other critical contact information;
  • Corporate and financial information;
  • Payment details, such as credit card and band information.
  • Your organization and contacts details, like colleagues or people within the organization.
Automatic Information

CloudForestx automatically collects necessary details as you interact with or navigate through our website or Services, download our content, open our emails, or click on links in our emails, or communicate with us. The types of information automatically collected by us include:

  • Information about network and connection, like your computer's Internet Protocol (IP) address;
  • Type and version of your browser;
  • Pages of our website or Service you visit, its time and date, and the time spent on different pages;
  • Your device or computer location.
  • Content interaction information, like content downloads;
  • Identifiers and details contained in cookies.
Information from Other Sources

CloudForestx may also collect information from third parties, such as our business partners. This includes:

  • Information about marketing and sales generation, including your name, email address, physical address, phone number, and other similar contact details.
How We Use Your Personal Information?

CloudForestx uses the information, including your personal information, that we collect about you or that you provide to us for the following:

  • To present you our website and its contents;
  • Offer, maintain, and enhance our Services;
  • Assist with internal functions like auditing, data analysis, and research to improve the Services;
  • Send notices to you about critical modification in our terms of service and policies;
  • Service marketing and promotion;
  • Perform our obligations and enforce our rights arising from any contracts entered between you and us, including billing and collection;
  • Inform you about special offers, the latest products, any new updates, and upcoming events. This may be done through email if you have said that we can. Note: You can always opt-out of being on our mailing list by clicking the "unsubscribe" link in the emails.

Sharing Your Information

You need to know that we are not in the business of selling information and do not sell/provide your information to third parties. We want to gain and maintain your trust, and believe this is essential for us to do that.

However, we may share your information with:

  • Professional service providers, like marketing agencies and advertising partners to successfully provide the Services to you;
  • Third Parties, whose services are purchased by you through our Services. You will be informed when a third-party is involved in your transactions, and we share the related information of those transactions with that third party;
  • Buyer or other successors. With the continuous development of our business, we might sell or buy businesses or services. In which case, personal information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy;

We may also disclose your personal information for the following reasons:

  • To comply with any court order, law, legal process, as well as to respond to any government or regulatory request.
  • To enforce or apply our terms of use and other agreements for billing and collection purposes, etc.
  • In case disclosure is required or appropriate to protect CloudForestx's, our customers and others’ rights, property, or safety.
Third-Party Use of Cookies and Other Tracking Technologies

Tracking Technologies and Advertising.

  • Cookies: To track the activity on our website and hold certain information, CloudForestx uses cookies and similar tracking technologies. Cookies are files with a small amount of data, consisting of an anonymous unique identifier. These cookies are sent to your browser from a website and stored on your device. Beacons, tags, and scripts are other tracking technologies also used to accumulate and track information and to improve and analyze our website. Your browser can be instructed to refuse all cookies or to indicate when a cookie is being sent. However, if you don’t accept cookies, you may not be able to use some portions of our website.
  • Examples of Cookies we use:
    • Session Cookies: To operate our website.
    • Preference Cookies: To remember your preferences and various settings.
    • Security Cookies: For security purposes.
  • Do Not Track Signals: We do not support Do Not Track (“DNT”), which is a preference that can be set by you in your web browser to inform websites that you do not want to be tracked. This can be enabled or disabled by visiting the Preferences or Settings page on your web browser.
  • Disabling Cookies: You can disable cookies by setting your browser to not accept cookies. However, since our application relies on cookies for proper operation, disabling cookies may lead to a poor experience.

Keeping Your Information

We will keep your information until you are using the Services, if it is needed to offer you Services, or (in the case of any contact you may have with our support team) it is required to provide support-related reporting and trend analysis only.

We may also keep some of your information as required, even after you have terminated your use of the Services or it is no longer needed to provide the Services to you to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

Seeing Advertisements for Online

We use online advertising to inform you what we are up to and to assist you in finding our products.

Like many other organizations, we target our CloudForestx banners and ads to you when you visit other websites and apps. This is done with the help of a variety of digital marketing networks and ad exchanges like Google Analytics and Google Adwords, and a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers.

Links to Other Sites

Our Services or website pages may contain links to other sites that are not operated or managed by us. If you click on these third-party links, you will be directed to their site. We strongly advise you to review the Privacy Policy of the sites you visit, as we do not have any control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

CloudForestx's Services are not to be used by those under the age of 16.

We do not knowingly gather any personally identifiable information from anyone under the age of 16. If you are a parent or guardian, who is aware that your child has offered us their personal information, please reach out to us. In case, we become aware that we have gathered any personal information from a child, without verification or parental consent, we will take the necessary steps to completely remove that information from our servers.

Additional Information for Certain Jurisdictions

Customers in the EU: Please check out the section "Customers in the EU" below, as EU citizens may have additional personal information rights and choices.

Customers in California: Please check out the CloudForestx Privacy Notice for California Residents, available here, as residents of California may have additional personal information rights and choices.

Customers in the EU

Controller of Personal Data: is the data controller responsible for your personal data.

Personal Data Definition CloudForestx defines personal data as any detail or information associated with an identified or identifiable natural person. We collect limited information that falls under GDPR but is not limited to:

  • First and Last Name
  • Email Address
  • IP Address
  • Phone Number
  • Physical Address
  • Other Contact Information

Processing: Your personal data is processed by us on one or more of the following legal bases:

  • As required to enter into a contract with you or a legal entity you represent, to carry out our contractual obligations, provide our Services, respond to your requests, or provide customer support.
  • Where we have a legitimate interest, as defined in this Privacy Policy (see How We Use Your Personal Information above);
  • As necessary to comply with the relevant legal obligations, including to:
    • Respond to lawful requests and orders;
    • With your consent.

Data Transfer: Our services are provided from the US, which means your data is transferred from the EU to the US. We ensure your privacy and rights are protected through the use of the European Commission's standard data protection clauses. Find more details about these here:

Furthermore, we take all the necessary steps to make sure your data is treated securely and as per this Privacy Policy and none of your personal information is transferred to an organization or a country until there are adequate controls in place including the security of your data and other personal information.

Your Rights

If you are located in the EU, you have various rights relating to your personal information, such as:

  • Right to be informed: You have the right to be provided with certain details of the information that defines their relationship with the controller.
  • Right to access: You have the right to know about the personal data that CloudForestx holds about you, and why and how we hold the data.
  • Right to erasure: You have the right to ask CloudForestx to restrict your personal data processing, under certain conditions.
  • Right to object to processing: You have the right to object to the processing of your personal data by CloudForestx, under certain conditions.
  • Right to data portability: You have the right to request CloudForestx to transfer your data that we have collected to another organization, or directly to you, under certain conditions.
  • Right to complain to the Data Protection Authority (DPA): European citizens have the right to file a complaint with a supervisory authority.
Changes to This Privacy Policy

We might update our Privacy Policy from time to time.

Contact Us

In the case of any questions about this Privacy Policy or the information that we collect, please contact us at CloudForestx contact ID.