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End User License Agreement

CloudForestx Inc. EULA

This End User License Agreement (“Agreement”) describes the legal contract between you, as the end-user of CloudForet's services (“You” and “Your”), and CloudForestx Inc., along with its subsidiaries and affiliates (“CloudForestx”) concerning access to and use of CloudForestx’s software-as-a-service or self-hosted image, as applicable (the “Services”), and any associated materials or documentation (“Documentation”) made available through CloudForestx’s websites, including http://www.cloudforestx.com, as well as any support provided by CloudForestx (“Support”).

WE PROVIDE THE SERVICES SOLELY ON THE TERMS AND CONDITIONS DEFINED IN THIS AGREEMENT AND ON THE CONDITION THAT YOU ACCEPT AND COMPLY WITH THEM. BY LOGGING INTO THE SERVICES, YOU ACCEPT THIS AGREEMENT AND AGREE THAT YOU ARE LEGALLY BOUND BY ITS TERMS AND YOU REPRESENT AND WARRANT THAT: (I) YOU ARE OF LEGAL AGE TO ENTER INTO A BINDING AGREEMENT AND (II) IF YOU REPRESENT A COMPANY OR OTHER LEGAL ENTITY, YOU HAVE THE RIGHT, POWER, AND AUTHORITY TO ENTER INTO THIS AGREEMENT ON BEHALF OF SUCH ENTITY AND BIND THE ENTITY TO THESE TERMS. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, WE WILL NOT LICENSE THE SERVICES AND DOCUMENTATION TO YOU AND YOU MUST NOT USE THE SERVICES AND DOCUMENTATION.

  1. GRANT AND SCOPE OF LICENSE
    1. General: CloudForestx offers You a non-exclusive, non-transferable, non-sublicensable, limited license to use the Services and Documentation, solely for Your personal or internal use and subject to and conditioned on Your payment of fees and compliance with the terms and conditions of this Agreement.
  2. ACCOUNT ACCESS
    1. You must set up an account with CloudForestx (the "Account") to access and use the Services. You are responsible for maintaining the confidentiality of Your Login Credentials. You are responsible and liable for all uses of the Services and Documentation through access thereto provided by You, directly or indirectly. Specifically, and without limiting the generality of the preceding, You are responsible and liable for all actions and failures to take required actions concerning the Services and Documentation by You and Your Authorized Users or by any other person to whom You or Your Authorized Users may directly or indirectly provide access to or use of the Services and/or Documentation, whether such access or use is permitted by or in violation of this Agreement. Authorized Users refers to Your employees, consultants, contractors, and agents, (a) who are authorized by You to access and use the Services under rights granted to You under this Agreement; and (b) for whom access to the Services has been purchased hereunder.
    2. You must notify us immediately if You become aware that Your Account is being used without authorization. If Your access to the Services was previously terminated by CloudForestx, You may not register for a new Account nor may You designate other individuals to use an Account on Your behalf.
  3. AGE RESTRICTION

    You affirm that You are either more than 18 years of age, or an emancipated minor, or possess legal parental or guardian consent and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties outlined in this Agreement, and to abide by and comply with this Agreement. In any case, You affirm that You are at least 13 years of age. If You are under 13 years of age, You may not use the Services without the assistance of a parent or guardian.

  4. GENERAL RESTRICTIONS ON USE

    In connection with Your use of the Services, You agree not to, nor to allow or facilitate a third party to: (a) copy, modify, or create a derivative work of the Services or Documentation; (b) reverse engineer, reverse assemble, or otherwise attempt to discover any source code of the Services; (c) sell, assign, sublicense, grant a security interest in, or otherwise transfer any right in or access to the Services, or any other Documentation available through the Services without the prior written permission of CloudForestx; (d) license, sub-license, sell, resell, rent, lease, transfer, distribute, timeshare, or otherwise make any of it available for access by third-parties, except as may otherwise be expressly stated in a Master Services Agreement or associated Service Schedule; (e) circumvent or manipulate any applicable fee structure, billing process, or fees owed either to us or to our third party providers; (f) use the Services for illegal purposes or for promotion of dangerous activities; (g) interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services; (h) attempt to gain unauthorized access to the Services, other accounts, computer systems, or networks connected to the Services through hacking, password mining, phishing or any other means; (i) upload, post, email, transmit, distribute or otherwise make available any material that contains viruses, computer code, or any other technologies that may harm CloudForestx or the interests, information, or property of CloudForestx customers or limit the functionality of any software, hardware or other equipment; (j) use it in excess of contractual usage limits, including as set forth in an associated Service Schedule, or in a manner that circumvents usage limits or technological access control measures; (k) circumvent, disable or otherwise interfere with security-related features of the Services or features that prevent or restrict use or copying of any Documentation or enforce limitations on use of the Services; (l) remove any proprietary notices from the Services or Documentation; (m) use the Services or Documentation in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable law; (n) access or use the Services or Documentation for purposes of competitive analysis of the Services or Documentation, the development, provision, or use of a competing software service or product, or any other purpose that is to CloudFrorest detriment or commercial disadvantage; (o) or use the Services and Documentation in any manner other than as permitted by this Agreement.

  5. USE VERIFICATION

    CloudForestx may remotely review Your use of the Services at any time. If CloudForestx determines that You have exceeded its permitted access and use rights to the Services, CloudForestx will notify You within seven (7) days, thereafter You shall either: (a) disable any unpermitted use, or (b) purchase additional Services commensurate with Your actual use. CloudForestx reserves the right to charge You for actual usage during the period of unpermitted use.

  6. OWNERSHIP OF THE SERVICES
    1. Services and Documentation: All rights, title, and interest in and to the Services and Documentation, including all intellectual property rights, are and will remain with CloudForestx. For all Third-Party Materials (as defined in Section 14) appearing in the Services, the applicable third-party providers own all rights, title, and interest, including all intellectual property rights, in and to the Third-Party Materials. You have no right, license, or authorization concerning the Services, Documentation, or Third-Party Materials, except as expressly defined in this Agreement.
    2. Customer Data: Customer Data means any data that You upload to the Services under "Your Account" or that You otherwise transfer, process, use, or store in connection with Your Account. CloudForestx acknowledges that, as between CloudForestx and You, You own all rights, title, and interest, including all intellectual property rights, in and to the Customer Data. You hereby grant to CloudForestx a non-exclusive, royalty-free, worldwide license to reproduce, distribute, and otherwise use and display the Customer Data and perform all acts concerning the Customer Data as may be necessary for CloudForestx to provide the Services to You.
    3. Resultant Data: Resultant Data refers to any data and information related to Your use of the Services that CloudForestx uses in an aggregated and anonymized manner, including the compiled statistical and performance information related to the provision and operation of the Services. CloudForestx uses this data, without limitation, to improve the performance of the Services or develop important updates. CloudForestx never uses it to re-identify You. Furthermore, You hereby unconditionally and irrevocably grant CloudForestx an assignment of all rights, title, and interest in and to the Resultant Data, including all intellectual property rights relating thereto.
  7. DATA PROTECTION
    1. Privacy Policy: In the course of Your accessing and/or using the Services and receiving Support, CloudForestx may obtain information about You, or You may provide certain personal information to CloudForestx. All uses of Your personal information will be treated under CloudForestx’s Privacy Policy available at https://stage-new.cloudforestx.com/privacy-policy/ which is incorporated by reference and forms an integral part of this Agreement. The Privacy Policy is subject to change at CloudForestx’s discretion; however, CloudForestx policy changes will not result in a material reduction in the level of protection provided for the Customer Data You provide to CloudForestx in connection with Your receipt of the Services.
    2. Personal Data: In the event, You provide Your Personal Data, as defined by Regulation (EU) 2016/679 (General Data Protection Regulation) to CloudForestx, CloudForestx’s Data Processing Agreement (the “DPA”), incorporated herein by reference, will apply, and describes the parties’ respective roles for the processing and control of Personal Data. When providing the Services to you, CloudForestx will act as a data processor and will act on Your instruction concerning the treatment of Your Personal Data, as specified in this Agreement and the DPA. The Exhibits in the DPA define the administrative, physical, technical, and other safeguards applied to Personal Data residing in the Services environment and describe other aspects of system management applicable to the Services.
  8. PAYMENT
    1. Payment of Fees: You will pay to CloudForestx all license fees, at a rate of 3.5% with a monthly minimum of $1,000 (One-Thousand Dollars) or CloudForestx’s published pricing, whichever is greater (the “Fees”), no later than thirty (30) days after You receive an invoice unless You have a written agreement with express pricing terms executed by an authorized CloudForestx representative. CloudForestx retains the right to change the published pricing at any time with notice to users. All amounts are stated, billed, and collected in US dollars.
    2. Taxes: All Fees and other amounts payable by You under this Agreement are exclusive of taxes and similar assessments. You are responsible for all sales, use, and excise taxes, and any other similar taxes, duties, and charges of any kind imposed by any federal, state, or local governmental or regulatory authority on any amounts payable by You hereunder, other than any taxes imposed on CloudForestx's income.
    3. Credits: If You believe You’re entitled to a credit on Your Fees for the Services, submit a credit request no later than 60 days from the date of the applicable invoice.
    4. CloudForestx Reseller End Users: If You access CloudForestx through a CloudForestx Reseller, your Reseller will establish any terms and conditions for pricing, invoicing, and payment. A CloudForestx Reseller means an entity authorized by CloudForestx to resell the Services to You. To avoid doubt, a CloudForestx Reseller is not an authorized CloudForestx representative.
  9. TERM AND TERMINATION
    1. Term: This Agreement is effective upon your logging into the Services until it is terminated as per Section 8.
    2. Termination By CloudForestx: CloudForestx may terminate this Agreement, effective on written notice to You, in care of non-payment or if You breach any of Your obligations under this Agreement. CloudForestx may, directly or indirectly, suspend, terminate, or otherwise deny Your or any of your Authorized End Users’, or any other person’s access to or use of all or any part of the Services or Documentation, without incurring any resulting obligation or liability, if: (a) CloudForestx receives a judicial or other governmental demand or order, subpoena, or law enforcement request that expressly or by reasonable implication requires CloudForestx to do so; (b) CloudForestx believes that: (i) You or any of Your Authorized End Users, have failed to comply with any term of this Agreement, or accessed or used the Services beyond the scope of the rights granted or for a purpose not authorized under this Agreement or in any manner that does not comply with any instruction or requirement of the Documentation; (ii) You or any Authorized User is, has been, or is likely to be involved in any fraudulent, misleading, or unlawful activities relating to or in connection with any of the Services; or (c) this Agreement expires or is terminated. This Section 8(b) does not limit any of CloudForestx's other rights or remedies, whether at law, in equity, or under this Agreement.
    3. Termination By You: You can terminate Your use of the services by providing at least 30 days’ written notice of Your intent to terminate only if You have a monthly subscription with CloudForestx. In case you have a separate, written agreement with CloudForestx, specifying termination rights, You may terminate as per the terms of that agreement. If You access CloudForestx through a CloudForestx Reseller, your Reseller will be responsible for establishing the terms and conditions, if any, upon which You may terminate Your use of the Services.
    4. Effect of Termination: Once the Agreement is terminated, the license granted will also be terminated, and You shall cease using the Services and Documentation. No expiration or termination shall affect Your obligation to pay all Fees that may have become due before such expiration or termination or entitle You to any refund.
  10. CONFIDENTIALITY

    From time to time during the Term, each Party may disclose or make available to the other Party details about its business affairs, products, confidential intellectual property, trade secrets, and other sensitive or proprietary information, whether orally or in written, electronic, or other form and whether or not marked, designated or otherwise identified as “confidential” (collectively, “Confidential Information”). To avoid doubt and without limitation, CloudForestx roadmaps and information and documentation about CloudForestx's security architecture (e.g. SOC 2 reports) is the Confidential Information of CloudForestx. Confidential Information does not include information that at the time of disclosure is: (a) in the public domain; (b) known to the Receiving Party at the time of disclosure; (c) rightfully obtained by the Receiving Party on a non-confidential basis from a third party; or (d) independently developed by the Receiving Party. The Receiving Party shall not disclose the disclosing Party’s Confidential Information to any person or entity, except to the Receiving Party’s employees who have a need to know the Confidential Information for the Receiving Party to exercise its rights or perform its obligations hereunder and who are bound by confidentiality restrictions no less restrictive than those applying to the Receiving Party hereunder. Notwithstanding the foregoing, each Party may disclose Confidential Information to the limited extent required (i) to comply with the order of a court or other governmental body, or as otherwise necessary to comply with applicable law, provided that the Party making the disclosure supporting the order will, to the extent legally permitted, give the Disclosing Party prompt notice and cooperate with the Disclosing Party to obtain an appropriate protective order or other appropriate remedies at the Disclosing Party’s expense; or (ii) to establish a Party’s rights under this Agreement, including to make required court filings. Upon termination of this Agreement, the Receiving Party will, at the Disclosing Party’s request and option, delete or return any Confidential Information in the Receiving Party’s possession. Any Confidential Information returned to the Disclosing Party will be returned in a format mutually agreed to by the Parties. Notwithstanding anything in this Agreement to the contrary, the Disclosing Party may retain any Confidential Information required for it to comply with its legal or regulatory obligations, which Confidential Information will remain subject to the terms of this Agreement until deleted. Each Party’s obligations of non-disclosure concerning Confidential Information are effective as of your logging into the Services and will expire two years from the date first disclosed to the Receiving Party; provided, however, concerning any Confidential Information that constitutes a trade secret (as determined under applicable law), such obligations of non-disclosure will survive the termination or expiration of this Agreement for as long as such Confidential Information remains subject to trade secret protection under applicable law.

  11. CUSTOMER WARRANTIES

    You warrant and represent that:

    1. The information provided to us by You as part of Your Account registration is true, accurate, current, and complete, and You agree to maintain and promptly update such information to keep it true, accurate, current, and complete.
    2. All Customer Data supplied by You or otherwise accessed by CloudForestx through the provision of the Services is the sole and exclusive property of You or that You have secured all authorizations and rights to use the Customer Data as applicable.
    3. The Customer Data does not breach any relevant laws, regulations, or codes; and infringe the intellectual property rights of any third party.
    4. You have obtained the necessary consent to transfer or permit access to Customer Data, containing personally identifiable information or Personal Data, as per the applicable privacy and data protection laws.
  12. CLOUDFORESTx WARRANTIES & DISCLAIMER
    1. Warranties: CloudForestx does not make any representations or guarantees regarding uptime or availability of the Services except as specifically identified in the Service Level Agreement published at website (eg:https://www.cloudforestx.com/service-license). The remedies defined in the Service Level Agreement are Your sole remedies and CloudForestx’s sole liability under the limited warranty defined in Section 11(a). THE FOREGOING WARRANTY DOES NOT APPLY, AND CLOUDFORESTx STRICTLY DISCLAIMS ALL WARRANTIES, CONCERNING ANY THIRD-PARTY MATERIALS.
    2. DISCLAIMER OF WARRANTIES: EXCEPT FOR THE LIMITED WARRANTY DEFINED IN SECTION 11(a) ABOVE, THE SERVICES AND ALL OTHER DETAILS INCLUDING INFORMATION, DOCUMENTATION, AND MATERIALS RELATED ARE PROVIDED “AS IS'' AND “AS AVAILABLE,” AND CLOUDFORESTx HEREBY DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE. EXCEPT FOR THE LIMITED WARRANTY DEFINED IN SECTION 11(a), CLOUDFORESTx DOES NOT WARRANT THAT THE SERVICES, DOCUMENTATION, OR ANY MATERIALS AVAILABLE ON OR THROUGH THE SERVICES OR THROUGH CLOUDFORESTx ARE OR WILL BE ACCURATE, CURRENT, ERROR-FREE, VIRUS-FREE, RELIABLE, OR APPROPRIATE FOR ANY PARTICULAR USE TO WHICH YOU OR ANY THIRD PARTY MAY CHOOSE TO PUT THEM, THAT THE SYSTEM IS OR WILL BE AVAILABLE ON AN UNINTERRUPTED AND ERROR-FREE BASIS, OR THAT DEFECTS WILL BE CORRECTED. CLOUDFORESTx IS NOT THE PROVIDER OF AND MAKES NO WARRANTIES FOR ANY THIRD-PARTY MATERIALS.
  13. DAMAGES; LIMITATION OF LIABILITY
    1. DAMAGES: CLOUDFORESTx WILL NOT BE LIABLE UNDER THIS AGREEMENT UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE, FOR ANY (a) INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, ENHANCED, PUNITIVE, OR SPECIAL DAMAGES; (b) INCREASED COSTS, DIMINUTION IN VALUE OR LOST BUSINESS, PRODUCTION, REVENUES, OR PROFITS; (c) LOSS OF GOODWILL OR REPUTATION; (d) USE, INABILITY TO USE, LOSS, INTERRUPTION, DELAY OR RECOVERY OF ANY DATA, OR BREACH OF DATA OR SYSTEM SECURITY; OR (e) COST OF REPLACEMENT GOODS OR SERVICES, IN EACH CASE REGARDLESS OF WHETHER OR NOT SUCH DAMAGES WERE FORESEEABLE OR WHETHER OR NOT CLOUDFORESTx WAS ADVISED THAT SUCH DAMAGES WERE LIKELY OR POSSIBLE.
    2. LIMITATION OF LIABILITY: IN NO EVENT WILL THE AGGREGATE LIABILITY OF CLOUDFORESTx TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, THE SERVICES, OR THE USE OF THE SERVICES EXCEED ONE HUNDRED U.S. DOLLARS (U.S.D. $100.00). YOU ACKNOWLEDGE THAT THIS LIMITATION OF LIABILITY IS AN ESSENTIAL TERM BETWEEN YOU AND CLOUDFORESTx RELATING TO THE PROVISION OF THE SERVICES AND CLOUDFORESTx WOULD NOT PROVIDE THE SERVICES TO YOU WITHOUT THIS LIMITATION. YOU AGREE THAT CLOUDFORESTx WILL NOT BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY TERMINATION OF YOUR ACCESS TO THE SERVICES OR DELETION OF YOUR ACCOUNT OR DOCUMENTATION.
    3. Without limiting the foregoing, under no circumstances either Party will be held liable for any delay or failure in performance resulting directly or indirectly from forces of nature, or causes beyond its reasonable control, including internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, or non-performance of third parties.
  14. INDEMNIFICATION:

    To the extent permitted by applicable law, You agree to indemnify, hold harmless, and, at CloudForestx’s option, defend CloudForestx, its officers, directors, employees, and agents, from and against all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to reasonable attorney’s fees) arising from (i) Your use of and access to the Services in breach of this Agreement; (ii) Your violation of any term of this Agreement; or (iii) Your violation of any third party right, including any copyright, property, or privacy right. If CloudForestx elects to have You defend CloudForestx, You may not settle any claim unless it unconditionally releases CloudForestx of all liability and is limited to the payment of money damages, which You agree to pay. This defense and indemnification obligation will survive this Agreement and Your use of the Services.

  15. MISCELLANEOUS:
    1. Modification of Terms: CloudForestx may change this Agreement from time to time. Any such changes will become effective when posted on http://www.cloudforestx.com. If You object to such changes, Your sole recourse will be to cease using the Services. Continued use of the Services following the posting of any such changes will indicate Your acknowledgment of such changes and Your agreement to be bound by the revised Agreement, inclusive of such changes.
    2. Export Regulation: The Services and Documentation may be subject to US export control laws, including without limitation the Export Control Reform Act and its associated regulations. You shall not, directly or indirectly, export, re-export, or release the Services or Documentation to, or make the Services or Documentation accessible from, any jurisdiction or country to which export, re-export, or release is prohibited by law, rule, or regulation. You shall comply with all applicable federal laws, regulations, and rules, and complete all required undertakings (including obtaining any necessary export license or other governmental approval), before exporting, re-exporting, releasing, or otherwise making the Services or Documentation available outside the US.
    3. Third-Party Web Sites and Content: The Services may contain links to third-party websites or services that Customers may use that are not owned or controlled by CloudForestx (“Third-Party Materials”). CloudForestx has no control over and assumes no responsibility for the Third-Party Materials. CloudForestx makes no warranties regarding such Third-Party Materials and will not be liable for any loss or damage caused by Your use of or reliance on such Third-Party Materials. CloudForestx does not endorse any Third-Party Materials included in the Services.
    4. Electronic Communications: The communications between You and CloudForestx will be primarily electronic. For contractual purposes, you (a) consent to receive communications from CloudForestx in an electronic form and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that CloudForestx provides to you electronically have the same effect as if they were provided in writing and signed by CloudForestx and You in ink. The foregoing does not affect your non-waivable rights.
    5. No Third-Party Beneficiaries: There are no third-party beneficiaries of this Agreement, and this Agreement shall not provide any third person or entity with any remedy, claim, liability, reimbursement, the claim of action, or other legal or equitable rights.
    6. Arbitration: This Agreement will be subject to and construed per the laws of the State of New York, excluding its rules regarding conflicts of law. Any controversy or claim between the parties arising out of or relating to this Agreement or the breach hereof shall be settled by binding arbitration per the Commercial Arbitration Rules of the American Arbitration Association, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The arbitration shall be held in the city of Rochester, New York, and You may participate in the arbitration via remote teleconference. EACH PARTY IRREVOCABLY AND UNCONDITIONALLY WAIVES ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY LEGAL ACTION ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY.
    7. Conflicting Terms: Except as otherwise specifically provided in this Agreement, in the event of a conflict between the terms and conditions of this Agreement and any separate services agreement (“Services Agreement”) executed by You and an authorized CloudForestx representative, as they apply to the relationship between CloudForestx and You, the terms and conditions of that separate Services Agreement shall govern. In the event of any conflict between the terms and conditions of this Agreement and the DPA, the terms and conditions of the DPA shall govern.
    8. Severability: If any term or provision of this Agreement is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.
    9. Survival: The provisions defined in the following sections, and any other right or obligation of the parties in this Agreement that, by its nature, should survive termination or expiration of this Agreement, will survive any expiration or termination of this Agreement: Section 4, Section 8(c), Section 9, Section 11(b), Section 12, Section 13, and this Section 15.